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Passenger Transport Service Operations (Onboard or Station) Team Member
£940

The role of a passenger transport service operations team member is to be the face of the passenger transport service, delivering front line customer services either onboard or in stations. This can involve a range of activities, including being responsible for ensuring passengers board the correct service, that services are despatched properly.

The role of the passenger transport service operations team member is crucial to ensuring customers have the best possible experience once they are onboard.

Assessment

• Observation.
• Professional review.

What your fee covers

Qualification Registration*

• Active IQ Level 2 Certificate in Customer Service.

Learner resources

• Passenger Transport Service Operations Station Team Member Apprentice Toolkit
• Active IQ Level 2 Certificate in Customer Service eManual.
• eLearning
• Customer service.
• Preparing for an observation.
• Preparing for a professional discussion.

Teaching resources

• On-programme checklist.
• Gateway checklist.
• Toolkit video overview.
• Customer service lecture pack which includes:
• Scheme of work.
• Lesson plans.
• PowerPoints.
• Handouts.

*To offer mandated or recommended qualifications as part of an apprenticeship programme providers will need to gain Active IQ centre approval.

To find out more, please contact us at apprenticeships@activeiq.co.uk