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COVID-19: Advice for our centres, learners, EPA providers and apprentices


Posted on 13 Mar 20 (updated 12 Nov 20)

Please click here for the latest FAQs in relation to coronavirus for Active IQ approved centres.

The rapidly developing COVID-19 situation is understandably raising questions and concerns among our centres and learners.

First and foremost, let us reassure you that Active IQ will be supportive and flexible in respect of learning times, the delivery of face-to-face training hours and assessment deadlines where disruptions to teaching cannot be avoided. We would urge all our training centres and training providers to be equally flexible and offer the necessary leeway to learners in light of the current situation. We will support any reasonable adjustments and special considerations that need to be made so that all trainers, learners, support staff and employees are protected.

Everyone involved in delivering qualifications and apprenticeships works within specific regulatory requirements relating to funding rules for breaks in learning, and standard-specific criteria on how assessments are conducted. However, it is not unreasonable to consider contingency arrangements in extreme situations such as this including:

  • Extending work placements for off-the-job training and apprenticeships
  • Extending training beyond the minimum requirements
  • Exploring different means of tuition – via Skype, video conference or eLearning
  • Allowing learners/apprentices to work from home/self-isolate
  • Conduct assessments online – e.g. professional discussions
  • Delay live assessments and observations

Please seek advice from Active IQ if you have concerns about training or assessment activity for your learners/apprentices. By taking advice at an early stage, we can ensure that the individual needs of learners/apprentices can be supported by our regulatory requirements.

Meanwhile, we will continue to monitor the COVID-19 situation and work with caution including deferring all non-essential activities that might place our staff, customers and learners at potential risk.

We urge everyone to stay up-to-date with the situation as it develops.

Adjustments for assessments

Lee Buck, Active IQ's Head of Product Development has put together the following documents relating to adjustments for assessments during this time:

Please click on each title to view/download.

Instructions for centres approved for first aid

Please click here for advice from the first aid forum on instructions for trainers delivering our first aid qualifications.

First aid in the workplace - for further advice, please click here.

Q&A by Dr. Dane Vishnubala

With the increase in cases of coronavirus globally and in the UK, the UK has moved the threat level from low to moderate. Active IQ's Chief Medical Advisor has written this brief Q&A, which aims to provide key information to our Active IQ centres.

Please click here to read the full statement >

COVID-19 support webinar (on-demand recording)

At Active IQ, we want to assure you that we are here to support your rapidly changing needs. Our first webinar in our new series took place on the 20 March with James Clack, our Learning & Skills Development Manager.

James answered questions that were submitted prior to our first live webinar and also provided some insight into delivery options should the COVID-19 virus present the potential for longer-term disruption to business.

As more incidences of COVID-19 are being diagnosed around the world it is an ever-growing reality that organisations may be tasked with temporarily switching their learning from face-to-face to blended or fully online as a means of facilitating business continuity. We understand the complexities and the potential to feel overwhelmed particularly if you are new to alternative delivery models.

To view the recorded the webinar, please login to your Skills Hub account and click on the Teaching and Learning tab.