Active IQ Level 2 Certificate in Customer Service and Professional Development

The aim of the Level 2 Certificate in Customer Service and Professional Development is to provide learners with the knowledge and skills to work in a customer-facing environment, delivering good customer care and working effectively with internal and external customers.

There are no specific entry requirements.

Learners must complete the three mandatory units (16 credits).

• Coursework/Project.
• Portfolio of Evidence.

£38.50 Registration / Certification fee 

This qualification provides progression onto:

• Active IQ Level 2 Certificate in Customer Service.
• Level 2 Diploma in Customer Service.
• Level 3 Diploma in Customer Service.
• Level 2 Diploma in Business Administration.
• Level 3 Diploma in Business Administration.