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Active IQ Level 2 Certificate in Customer Service and Professional Development

Local Flexibilities Funding Available

Level 2

 

Ofqual Accreditation Number 601/3757/5

 

The aim of this qualification is to provide learners with the knowledge and skills to:

  • Be able to work in a customer-facing environment.
  • Be able to deliver good customer care and work effectively with internal and external customers.

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There are no specific entry requirements.

Learners must complete the three mandatory units (16 credits).

For detailed information on the qualification structure download the Qualification Guidance.

Coursework/Project, Portfolio of Evidence

£38.50 Registration / Certification fee 

This qualification provides progression to:

  • Level 2 Diploma in Customer Service.
  • Level 3 Diploma in Customer Service.
  • Level 2 Diploma in Business Administration.
  • Level 3 Diploma in Business Administration.

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