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Electronic Replacement Certificate Request

How to request an electronic replacement certificate

To request an electronic replacement certificate please download and complete this form.

Each electronic replacement certificate costs £15 plus VAT. Please send the completed form to Active IQ at

Payment can be made by BACS or card. Please allow for Active IQ to complete all relevant checks and our Accounts team will then contact you on the telephone number you provide on the replacement certificate form.

  • Electronic replacement certificates are issued within five working days.
  • Active IQ cannot issue certificates until payment has cleared.
  • We cannot enter in to any correspondence regarding awards, which do not appear on our records.

Please note that only if the reason for the replacement is acceptable to Active IQ will an electronic replacement certificate be issued (e.g. lost, stolen or destroyed). We also reserve the right to contact the Training Provider that you achieved your qualification with.