Our Commitment to Excellence
At Active IQ, we strive to exceed expectations and continually enhance the experiences of our centres and learners. Our passion for creating impactful education, and singularity of purpose when it comes to continuously improving the service we provide, drive our high standards.
Centre Support:
- Streamlined approval: efficient and supportive centre and qualification approval process.
- Resources: high-quality materials and user-friendly website.
- Technical expertise: dynamic team ensuring qualifications meet industry standards and funding access.
- Professionalism: conducting business with integrity.
- Daily support: knowledgeable technical and external verification teams.
- Value and training: Excellent value, training days, and quick assessment results and certificates.
General Support:
- Responsiveness: addressing enquiries within two working days.
- Respect and positivity: maintaining a respectful, friendly, and supportive environment.
- Feedback: listening and responding to feedback.
- Accessibility: providing materials in various formats based on demand.
Complaints:
We uphold the highest standards and aim for complete customer satisfaction. For any complaints, please view our Complaints Policy.
Contact Information of our Regulators:
- Ofqual: [email protected], 0300 303 3344
- Qualifications Wales: [email protected], 0333 077 2701
- CCEA: [email protected], 02890 261200