Our commitment to excellence
We're committed to delivering a high-quality experience for our centres and learners.
With Active IQ’s expertise in the sport, active leisure and wellbeing sector, supported by vocational and technical education specialists at NCFE, we work to provide responsive customer support and services to help you succeed.
Centre support:
- Streamlined approval: efficient and supportive centre and qualification approval process.
- Resources: high-quality materials and user-friendly website.
- Technical expertise: specialist teams working with the sector to develop and maintain qualifications that meet industry and regulatory requirements.
- Professionalism: conducting business with integrity.
- Daily support: knowledgeable customer support, quality assurance and technical teams.
- Value and training: Excellent value, training days, and quick assessment results and certificates.
General support:
- Responsiveness: addressing enquiries within two working days.
- Respect and positivity: maintaining a respectful, friendly, and supportive environment.
- Feedback: listening and responding to feedback.
- Accessibility: providing materials in various formats based on demand.
Complaints:
If you’re dissatisfied with any aspect of Active IQ and NCFE products or services, we would like to correct this for you as soon as possible.
Visit the NCFE website to make a complaint, and view our Complaints and Feedback Policy.
Regulatory information:
NCFE regulated qualifications, including those delivered under the Active IQ brand, are regulated by the relevant UK regulatory bodies. Contact details are provided below should you wish to contact a regulator directly.
- Ofqual: [email protected], 0300 303 3344
- Qualifications Wales: [email protected], 0333 077 2701
- CCEA: [email protected], 02890 261200