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Customer Service Practitioner

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Level 2 Customer Service Practitioner



EPA delivery method: Remote assessment (*live assessments accommodated by request – a surcharge applies)

The role of a customer service practitioner is to meet each customer’s requirements across all channels, whether through face-to-face contact, over the phone, by email or via social media. Good customer service is a vital part of being a successful company which promotes a professional reputation, making this role essential.

Active IQ consistently strives to offer a high-quality service for our EPA provision, to help you stand out with employers and apprentices for the best end-point assessment experience.  


For further help or information, contact our dedicated, highly responsive EPA team on 01480 467 950 option 2 or email: