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Customer Service Practitioner

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Level 2 Customer Service Practitioner



EPA delivery method: Remote assessment (*live assessments accommodated by request – a surcharge applies)

The role of a customer service practitioner is to meet each customer’s requirements across all channels, whether through face-to-face contact, over the phone, by email or via social media. Good customer service is a vital part of being a successful company which promotes a professional reputation, making this role essential.

Active IQ offer enhanced EPA packages, built to help you stand out with employers, offering numerous additional benefits to apprentices. Our EPA fee includes comprehensive apprentice and teaching resources, as well as free additional, supplementary qualifications where available.  


For further help or information, contact our dedicated, highly responsive EPA team on 01480 467 950 option 7 or email: