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Passenger Transport Operations Manager 


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Passenger Transport Operations Manager 

The role of a passenger transport operations manager is to oversee the daily operation of the station or depot, ensuring business objectives are met and customers are able to travel safely, on time and in comfort from the beginning to the end of their chosen journey. 

Passenger transport operations managers will have a detailed understanding of the operational transport service, its targets and obligations, the relevant transport infrastructure and its assets. Their role may involve financial and budget responsibilities, day-to-day operational management of a passenger transport environment, compliance and quality checks and people management.


  • Project-based assignment.
  • Professional review.

What your fee covers

Learner resources

  • Passenger Transport Operations Manager Apprentice Toolkit.
  • eLearning:
    • Management essentials.
    • Preparing for a project.
    • Preparing for a professional discussion. 

Teaching resources

  • On-programme checklist.
  • Gateway checklist.
  • Toolkit video overview.
  • Apprentice EPA timeline.

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