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Leisure Duty Manager

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Leisure Duty Manager

The role of a leisure duty manager is to manage the day-to-day front-line operation of a leisure facility and promote customer wellbeing throughout the organisation. It involves making sure that customers can make effective use of the services on offer, encouraging them to adopt and maintain an active, healthy lifestyle. Leisure duty managers are key to identifying and driving improvements, ensuring staff can support individual customer needs.


  • Project.
  • Presentation.
  • Professional discussion.

Mandated qualifications

  • Level 3 Award in First Aid at Work.
  • Level 3 Award in Pool Plant Operations.

What your fee covers

Qualification Registration*

  • Active IQ Level 3 Award in Managing Pool Operations.
  • Active IQ Level 3 Award in First Aid at Work.

Learner resources

  • Leisure Duty Manager Apprentice Toolkit.
  • Active IQ Level 3 Award in Managing Pool Operations eManual.
  • Active IQ Level 3 Award in First Aid at Work eManual.
  • eLearning
    • Safeguarding children and vulnerable adults.
    • Preparing for a knowledge test.
    • Preparing for a professional discussion.

Teaching resources

  • On-programme checklist.
  • Gateway checklist.
  • Toolkit video overview.
  • Managing pool operations and first aid at work lecture packs which include:
    • Scheme of work.
    • Lesson plans.
    • PowerPoints.
    • Handouts.

*To offer mandated or recommended qualifications as part of an apprenticeship programme providers will need to gain Active IQ centre approval.

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