Active IQ Level 2 Certificate in Customer Service and Professional Development

Introduction

The aim of the Level 2 Certificate in Customer Service and Professional Development is to provide learners with the knowledge and skills to work in a customer-facing environment, delivering good customer care and working effectively with internal and external customers.

Entry requirements

There are no specific entry requirements.

Qualification structure

Learners must complete the three mandatory units (16 credits).

Assessment

• Coursework/Project.
• Portfolio of Evidence.

Fees breakdown

£38.50 Registration / Certification fee

Career progression

This qualification provides progression onto:

• Active IQ Level 2 Certificate in Customer Service.
• Level 2 Diploma in Customer Service.
• Level 3 Diploma in Customer Service.
• Level 2 Diploma in Business Administration.
• Level 3 Diploma in Business Administration.